Usage Problems of the SuperMailer

How can I get help with the SuperMailer

Please visit the support board and look after an answer of your problem.

Alternatively you can send an email to our support or call our Hotline.

SuperMailer displays the message "Error on loading Winsock2 library (WS2_32.dll)"

Please download and install the Windows Socket 2 Update for Windows 95.

Every time I get the message "Socket-Error:..."

This can be caused by two things:

1. Verify the data of POP3 and/or SMTP servers on menu Project - Send settings or on menu Project - Mailboxes
2. Verify if you are connected to the internet
3. If you use any firewall please verify, if you have permitted the outgoing connections for SuperMailer (Port 25, 53).
4. Activate or deactivate the usage of the Nagle Algorithm under menu Tools - Options.

Problems with Norton Antivirus

Deactivate Norton Antivirus before you send any email or you deactivate the examination of outbound emails on Norton Antivirus, this could create problems or your computer could crash, because Norton antivirus can't process that amount of emails

I get the message "Permission denied" on demanding the subscribe / unsubscribe messages

Verify username and password for this POP3/IMAP mailbox on menu Project - Mailboxes. If you can't find any error, look on the homepage of your provider, mostly you can find an how to to set up your Outlook or Outlook Express on this page. There you can find the correct usage of your username.

Message 250 OK is displayed

This isn't an error. Code 250 shows that your email was send successfully

Error 354 (Start mail input; end with <CRLF>.<CRLF> Exception: Attached file not found or access denied. is displayed)

Verify all links to images in an HTML email and attachments. If your attachments aren't available resp. access is denied by another application, then this error is displayed.
Activate / deactivate the Nagle Algorithm on menu Tools - Options.

Error 421 <domain> Service not available, closing transmission channel is displayed

The SMTP server can't get more domain names for IP addresses, because the daemon of this application denies all further requests. 2 possible causes:

• This SMTP server has an technical malfunction, this can only be solved by your Provider
• The Server is flooded with to much emails, reduce the amount of threads under menu Project - Send settings.

Error 500 or 501 Syntax error on email outbound

1. Verify under menu Project - Send settings the correct writing of your email address
2. Verify on the tab email recipient, if the correct field is selected. If it isn't then click on menu Project "Field with email address" to correct it.
3. Verify the name of your computer, there mustn't be any blanks, special character.
   Windows XP: To chance your computer name please open system settings. Change to tab computer name and click on change. Other operating systems use similar steps.

Error 530 Authentication required

You don't have activated the SMTP or POP3 authentication. Click on menu Project - Send settings and activate the SMTP authentication (or POP3 authentication) and define the required data. Ask your provider for all types available authentication types, mostly it is the SMTP authentication (SMTP Auth).

Strato

If you use an Strato mail server, there can occur an error after 20 minutes. To avoid this you can read the "help" pages of your own email application. Let your email application check your inbox automatically after 10 minutes. Alternatively you can use this software: SuperSpamKiller to check your email account every 10 minutes.

Error 550 Requested action failed: mailbox unavailable [E.g., mailbox not found, invalid domain, no access]

This message is returned by an SMTP server if an email address doesn't exist, therefore this email address is not valid.

Error 552 Requested mail action aborted: exceeded storage allocation

On the SMTP server isn't any available space to queue your mails. You have to cancel the sending an try it later time. You can inform your provider though that problem can be solved.

If you send mails the BCC mails aren't send

Try how many BCC recipients your email provider allows. This setting differs between various providers.

By sending via BCC the adjusted amount of email recipients is transmitted as erroneous.

On of the email addresses in your list is erroneous or has not the right format. This email won't be send, because the SMTP server cancels the transfer. After sending you can select erroneous mails and try to transfer them separately to determine which address caused this problem.

Special error codes, only used by SuperMailer

More standardized SMTP error codes